Sunday, October 28, 2007
|
| 9:00 am –
8:00 pm |
Registration |
|
|
Pre-Conference Education |
| 10:00 am – 12:00
pm |
Designing your
System for Enterprise Reuse: Designing Your
Enterprise Class Hierarchy
Presenter: Jeff Vande Wege, Senior Instructor,
Pegasystems |
|
10:00 am – 12:00 pm |
Benefits of Using
the Pegasystems Methodology for Agility and
Continuous Improvement
Presenter- Mike Bentley, Course
Development Manager, Pegasystems |
| 12:00 noon –
1:00 pm |
Lunch |
| 1:00 pm – 5:00
pm |
SmartBPM® 2.0 --
BPMS, BI, and SOA: What is it all About?
Presenter -- Dr. Setrag
Khoshafian, Vice President, BPM Technology, Pegasystems |
| 6:00 pm – 8:00
pm |
Welcome Reception |
| |
Monday, October 29, 2007
|
| 7:00 am – 5:00
pm |
Registration |
| 7:30 am – 8:15
am |
Breakfast |
| 8:30 am – 10:15
am |
Day One Keynote Speakers
Alan Trefler, CEO and Chairman, Pegasystems
And Roy Dunbar President, Global
Technology & Operations
MasterCard Worldwide |
| 10:15 am –
10:30 am |
Break |
| 10:30 am –
11:30 am |
General Session
Driving
Business Transformation through Transaction
Lifecycle Management
BlueCross BlueShield of Minnesota
Laurie Clark, Vice President
Business Design |
| 11:30 am – 1:30
pm |
Partner and Technology
Pavilion |
| 12:30 pm – 1:30
pm |
Lunch |
|
1:45 pm – 2:45 pm |
|
Customer Case Studies |
Making A
Difference in 90 Days: Online Account
Opening
BB&T |
The Strength from
Within – a Global Centre of Excellence
HSBC |
Lean BPM for
Accelerated Success
Helphire Group plc |
|
Technology |
|
Re-Use of Business Rules in Multi-State, Multi-Channel Solutions |
|
Top Tips for
Improving the Customer Experience & CSR
Effectiveness |
| 2:45 pm – 3:00
pm |
Break |
3:00 pm – 4:00 pm
|
Customer Case Studies |
Seizing New
Market Opportunities with Agile Technology
Computer Science Corporation (CSC) |
Accelerating New
Business Onboarding and Driving Operational
Effectiveness Across Multiple Lines of
Business with SmartBPM®
JPMorgan Chase & Co. |
Live Locally,
Serve Globally – A customer’s view
Citi Markets and Banking, Global
Transaction Services (GTS)
|
|
Technology |
|
Build for Change®
by Capturing Your Business Objectives |
|
Making the Most
of Pega’s SmartBPM® Auto-Generated User Interface |
4:15 pm – 5:15 pm
|
Customer Case Studies |
Customer-Centric BPM at
Starwood - Building a Transformative
Business Platform
Starwood Vacation Ownership |
Reusability of BPM driving
Multiple Project Successes
Suntrust Banks Inc. |
Achieving
Security, Compliance and Automation in Less
Than Two Months
ViPS |
|
Technology |
|
Power Tools for New Product Introduction:
Pegasystems Product Configurator Framework |
|
Rich Customer Experience: SmartBPM® on the
Web |
| 5:30 pm – 7:00 pm |
Reception:
Partner and Technology Pavilion |
| 7:00 pm - 10:00 pm |
Customer
Appreciation Event - Universal Studios |
| |
Tuesday, October 30, 2007
|
| 7:00 am – 5:00
pm |
Registration |
| 7:00 am – 8:15
am |
Partner and
Technology Pavilion |
| 7:30 am – 8:15
am |
Breakfast |
| 8:30 am – 9:15
am |
Day 2 Opening Keynote
Speaker
Bringing BPM to
the Enterprise – Vision and Practice
Daryl C. Plummer
Managing VP, Chief of Research, and Chief
Gartner Fellow
|
| 9:15 am – 10:00
am |
SmartBPM® Latest and Greatest
Kerim Akgonul, Vice President,
Product Management and Russell Keziere, Senior.
Director, BPM Marketing |
| 10:00 am –
10:15 am |
Break |
|
10:15 am – 11:15 am |
Customer Case Studies |
Creating a
Backbone for Enterprise Services
Nationwide Services Company (Nationwide Insurance)
Patrice Bordron, Director and William
Miller, Vice President |
Applying SmartBPM® technology to support the London Insurance Market
Xchanging
Jonathan Bradshaw, Managing Director,
Implementation |
Removing Risk
in a High-Risk Business
PharmaCare Management Services |
|
Technology |
Taking BPM Global:
New Localization and Internationalization
Capabilities |
|
SmartBPM® Centers
of Excellence |
| 11:15 am – 12:30 pm |
Partner and
Technology Pavilion |
| 12:30 pm – 1:30 pm |
Lunch |
|
1:45 pm – 2:45 pm |
Customer Case Studies |
IBM & DEFRA
(Animal Health)
Dr. Ann Nolan, Transformation Director |
Driving
Productivity in Insurance Policy Management
BNP Paribas Assurance (Cardif) |
Modernizing
Healthcare Claims Administration Leveraging
SmartBPM®
Virtusa and NASCO
|
|
Technology |
|
Expediting Rollout
with Automated Testing |
|
Designing High
Performance SmartBPM® Applications |
| 2:45 pm – 3:00 pm |
Break |
|
3:00 pm – 4:00 pm |
Customer Case Studies |
BPM meets BPO
Satyam and Resolve |
Process Data
Change Management with PegaRules
Cognizant and
AMD |
Customer
Presentation
Aspire/Her Majesty's Revenue and Customs(HMRC) |
|
Technology |
|
Implementation
Approach and Best Practices |
|
Monitoring and
Analyzing SmartBPM® System Performance |
| 4:15 pm – 5:30
pm |
General
Session
Panel Session Design for
People -- Build for Change
Featuring Connie Moore, Forrester;
Tom Vicknair, JPMC; Gary Plotkin, The
Hartford and Bill Dow, AIG |
| 5:30 pm – 5:45
pm |
Closing
Remarks– Alan Trefler. CEO and Chairman,
Pegasystems |
5:45 pm
|
Conference
Concludes |
| |
Wednesday, October 31, 2007
Click here
to download the Pega Special Interest Group
Data Sheet |
| 7:30 am – 8:15 am |
Breakfast |
| 8:30 am – 9:30 am |
Product
Innovation Hot Seat Session
Presenter - Kerim Akgonul, Vice President,
Product Management |
| 9:30 am – 11:30 am |
Insurance SIG |
| 9:30 am – 11:30 am |
Healthcare SIG |
| 9:30 am – 11:30 am |
Banking & Capital Markets SIG |
| 9:30 am – 11:30 am |
PRPC Developer and
Designer SIG |
